Terms & Conditions

  1. Tenancy. This agreement is made on the basis that you are occupying the property for a holiday and that the tenancy offered by this agreement is not an assured tenancy and that no statutory period tenancy will arise when it ends.
  2. Deposit and booking. A non-refundable deposit of £100.00 is required at the time of booking with the balance being payable 28 days before the start of your holiday. Failure to pay by the due date will constitute a cancellation and your deposit will be forfeited. If we have agreed to accept the balance by cash on arrival, the previous sentence does not apply .No reminders will be sent. Bookings made within 28 days of the arrival date must be paid in full.
  3. Cancellations by you. If you have to cancel your holiday please let us know as soon as possible and send a confirmation letter or email. If the cancellation is made before the balance was due (28 days) you will forfeit your deposit. If you cancel within the 28 days before the start of your holiday you are liable for the full cost of the holiday (even if we have agreed to accept a cash on arrival payment) and any monies paid will be retained. We will do our best to re-let the cottage and if we are successful we will refund any monies we recover up to the value of your holiday, minus the £100.00 deposit
    You are strongly advised to take out some form of holiday/travel insurance to cover you for any such eventualities.
    1. Cancellations by you - Covid-19.
      If you have a confirmed diagnosis of Covid-19 or are forced to self-isolate through HM Government's 'NHS Track and Trace' system when your holiday is due to start, we will offer you a credit to the value of your holiday to be used against the cost of booking alternative dates, subject to availability. (We will require written proof of a positive Covid-19 diagnosis or an instruction from NHS Track and Trace to self isolate.)
      If, when your holiday is due to start, you are unable to travel to North Devon because of restrictions on travel imposed locally in the area where you live, which relate to controlling the spread of coronavirus (Covid-19), we will offer you a credit to the value of your holiday to be used against the cost of booking alternative dates, subject to availability.
      If you display symptoms of Covid-19 whilst staying at Dean Steep the following will apply.
      If a guest is displaying signs of the COVID-19 virus while staying in overnight accommodation for a permitted reason, they should inform the accommodation provider, immediately self-isolate where they are to minimise any risk of transmission, and request a test. If they are confirmed to have COVID-19, they should return home if they reasonably can. They should use private transport but only drive themselves if they can do so safely. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority.

  4. Cancellations by us. In the unlikely event that we have to cancel your holiday due to circumstances beyond our control, we will endeavour to find local accommodation to a similar standard and value. If we are unable to do so, or this is unacceptable to you we will refund all monies paid by you. We shall not be liable for any further financial claims.
    1. Cancellations by us - Covid-19.
      If we have to delay our opening or are forced to close as a result of HM Government regulations and/or advice and have to cancel your holiday as a result, we will offer to reschedule your holiday, subject to availability. If this is not acceptable to you, we will offer a full refund of any monies paid minus an administration fee of £10.00.
      We shall not be liable for any of your financial claims or losses as a result of this cancellation.
      Please be aware that most insurance companies no longer offer cover for Covid-19 related claims on new policies, or for claims made on existing polices for holidays booked after the start of the coronavirus pandemic.
  5. Occupancy. Unless agreed beforehand, the number of guests occupying the cottage must not exceed 3 in Arlington and Caffyns and 4 in Lundy.
  6. Smoking. Smoking is not permitted in any cottage or the Games Room and Guest Room. Anyone in breach of this condition will forfeit their right to occupy their accommodation without compensation.
  7. Arrival and departure. Your cottage will be ready for you by 4pm on the day of arrival. Please let us know if you expect to arrive significantly later than this. Please vacate your cottage by 10am on the day you leave.
  8. Electricity. Your cottage is all electric. Electric storage heating is included in the price. Any other electricity is provided by card meter. There will be a minimum of £5 credit on the meter for each week or part week of your stay. Top-up cards in £5 and £10 denominations can be purchased from us, if required.
  9. Guests obligations. We expect you to take reasonable care of our property and report any damage to us as soon as possible. We will not charge you for minor breakages up to the value of £10 or any normal wear and tear, but you will be liable for anything in excess of this.
  10. Access. We reserve the right to enter your cottage at any reasonable time to carry out inspection, repairs or maintenance.
  11. Behaviour. We reserve the right to decline accommodation to, or expel any guest or visitor whose conduct we deem to be detrimental to the property or enjoyment of other guests.
  12. Liability. We accept no liability for any accident, injury or loss to you or any of your party unless proven to be caused by negligence on our part. We accept no liability for any loss or damage to personal possessions, vehicles or animals which fall outside our responsibilities under Health and Safety legislation.
  13. Complaints procedure.
    1. You should notify us immediately if there is a problem with your accommodation or if you have any concerns.
    2. We will carry out an inspection to confirm the problem and do our best to rectify the issue as soon as possible.
    3. You must give us a reasonable amount of time (24 hours) in which to address the problem. (We may need to obtain replacements or engage a contractor to rectify the problem.)
    4. If we are unable to rectify the problem within 24 hours we will discuss any available options with you.
    5. We cannot deal with any complaints or problems you report to us after your departure.
  14. Pets. These Terms and Conditions include the provisions laid out in the separate document 'Pets @ Dean Steep'
  15. WiFi. Your use of our free WiFi service is bound to our WiFi Terms and Conditions.